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The way we think about and make use of social media is constantly changing as new trends rise, the popularity of various platforms shifts, and the market (whichever yours may be!) evolves. One way to stay on top of changes that could affect your crisis management plan is to study infographics put out by organizations like Digital Insights, which recently released one covering some of the most impactful social media facts, figures and statistics in 2013 thus far:
Jonathan L. Bernstein, president of Bernstein Crisis Management, Inc. has more than 30 years of experience meeting clients' needs in all aspects of crisis management - crisis response, crisis prevention, reputation management, vulnerability assessment, planning, training and simulations. Prior to launching his firm in January 1994, Bernstein created and served as the first director of the Crisis Communications Group for Ruder Finn, Inc., one of the world's largest public relations agencies.