A lot has happened in the fast-moving world of social media already this year.
The way we think about and make use of social media is constantly changing as new trends rise, the popularity of various platforms shifts, and the market (whichever yours may be!) evolves. One way to stay on top of changes that could affect your crisis management plan is to study infographics put out by organizations like Digital Insights, which recently released one covering some of the most impactful social media facts, figures and statistics in 2013 thus far: