April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
March 26, 2015Feeling overwhelmed by the massive amount of customer feedback data you’re collecting? You’re not alone! Many businesses are struggling to find...
February 20, 2015Symantec, the global technology security provider, needed to provide its global customer base access to social customer service. They were...
February 20, 2015An Employee Advocacy program has value beyond your company’s marketing department. The community you build will be the single most important...
Oct 4 Posted 1 year ago
If a customers decides that they need to contact a company thier experiences should be the same no matter what channel they use.
Oct 3 Posted 1 year ago
Just read your article and I completely agree. Today here at Chapel Social we launched the UK's first outsourced social media rapid response customer care centre. Check out this video for more details.