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Aug 22 Posted 1 year ago
Your article is a return to the old philospher's observation "Truth is the first casualty of war".
Truth is a fundamental part of our daily existence, and may be called authenticity if you wish. And there's always going to be attacks on it when it becomes inconvenient!
Aug 21 Posted 1 year ago
Thanks for sharing your experience at Toronto's UNconference, Kimbe!
I'm curious if the company did anything beyond delete Sam's comment. It's one thing to hide poor experiences that users share online, but what the brand did to make it right is the fundamental issue here. Social is just a vehicle. Brand's authenticity needs to come from the core.