2013 is the year that social media marketers can finally focus the majority of their efforts on strategy, regardless of budget or team size. I have held a number of jobs in social marketing, including social media intern, social media specialist, social media strategist, community manager, and social media manager. If you've worked in similar positions, you are well aware that the majority of your efforts have been spent in the trenches.
Social marketers can now rejoice because tools are allowing us to lift our eyes from the ground to the horizon and formulate effective social strategies for the long run. It is worth noting that simply having these powerful new tools does not automatically make our jobs easier, it requires setting the stage for success. The following tips will help you pave the way:
Stop Being Support, Start Being Social
In the past, the only option was to email support and wait for an answer to give to customers. Given the real-time nature of social media and high expectations on the part of consumers, social marketers are left spending hours trying to answer customer questions and stall while waiting for support. Let's pause for a moment: this is not the fault of customer support, they have procedures to follow and a queue. Thanks to enterprise social networks, support and social marketer are no longer synonymous. To prepare for customer questions, I recommend you:
Stop Asking, Start Reading
In a perfect world, the social team would be the first to know when a press release or product release is in the works. Unfortunately, informing the social team about product releases, press releases, and other offerings tends to be an afterthought. This made it impossible to plan a cohesive content strategy. With a social intranet, social marketers are able to stay in the know about all company news:
Stop Guessing, Start Measuring
Today, we are being asked to connect the dots between the dollars spent on social media marketing and hard ROI. Thanks to software like Spredfast, it is possible to create custom social reports with a few clicks and measure what matters. Just a few years ago, I remember manually adding up the number of likes, retweets, and followers. Happily, those days are gone. When it comes to social media measurement, you will want to:
There you have my list of stops and starts for success in 2013. How are you using enterprise social networks to set yourself up for success in the new year?