May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Nov 2 Posted 2 years ago
Thanks for that comparison, Jure. We were looking into different providers and wondered whether there's something out there that provides both, social media monitoring and customer intelligence analytics. After looking for a bit we went for eco (http://geteco.com/). They also have innovative ways how to gather and collect information. I found something on them on scribd: http://www.scribd.com/doc/111872212/eco-hospitality-brochure-pdf
Oct 15 Posted 2 years ago
A great social media monitoring tool that allows you to gather customer insights is Postano. Although a CIA tool would be very beneficial in addition to SMM, Postano allows you to monitor and easily cut through the clutter in a visual and effective way. http://www.postano.com/solutions/for-monitoring/