April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
March 26, 2015Feeling overwhelmed by the massive amount of customer feedback data you’re collecting? You’re not alone! Many businesses are struggling to find...
February 20, 2015Symantec, the global technology security provider, needed to provide its global customer base access to social customer service. They were...
February 20, 2015An Employee Advocacy program has value beyond your company’s marketing department. The community you build will be the single most important...
Nov 2 Posted 2 years ago
Thanks for that comparison, Jure. We were looking into different providers and wondered whether there's something out there that provides both, social media monitoring and customer intelligence analytics. After looking for a bit we went for eco (http://geteco.com/). They also have innovative ways how to gather and collect information. I found something on them on scribd: http://www.scribd.com/doc/111872212/eco-hospitality-brochure-pdf
Oct 15 Posted 2 years ago
A great social media monitoring tool that allows you to gather customer insights is Postano. Although a CIA tool would be very beneficial in addition to SMM, Postano allows you to monitor and easily cut through the clutter in a visual and effective way. http://www.postano.com/solutions/for-monitoring/