May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Nov 9 Posted 2 years ago
This is a great write-up; however the conversation is still about the 1st generation social conversation… Facebook now offers 2nd generation social connectivity and it is for progressive businesses that engage service offerings within the community through applications (FB tabs), which now allows them to experience greater awareness and viral exposure through their Facebook page ads and friends versus their i-net website. This is over the rainbow for most, but definitely the opportunity frontier for those that can take immediate advantage.
Nov 8 Posted 2 years ago
Facebook is the main concern for Google that's why they try so hard creating their own brand of social network from Buzz, Wave and now Google+.
I really think that Social Search Engine will replaced the traditional type of SE. That's why Google is slowly adapting to it by merging G+ in its SERPS.