April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
March 26, 2015Feeling overwhelmed by the massive amount of customer feedback data you’re collecting? You’re not alone! Many businesses are struggling to find...
February 20, 2015Symantec, the global technology security provider, needed to provide its global customer base access to social customer service. They were...
February 20, 2015An Employee Advocacy program has value beyond your company’s marketing department. The community you build will be the single most important...
Jan 20 Posted 2 years ago
Hi Pam, Very informative article. These two points were my favorite. " Be who you are as you are only
one person." and "Bottom line, if you lose my trust, you lose me." So true! Thanks
Dec 17 Posted 2 years ago
Number 6 is such a great point. I try to remember that venting isn't meant for Twitter. Even though it seems like a great place to say "What a rough day!" and move on, others who don't know you are going to read much more into that tweet than you probably wanted.