May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 16, 2015The marketing landscape has changed: conversations about your brand happen 24/7 on social and you are expected to stay on top of it. The good ne...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Nov 26 Posted 1 year ago
Yes STRATEGY!You have to have strategy in any of your business steps and social media marketing can be so confusing. If you don't have a plan it will not get you where you want to get.
Nov 23 Posted 1 year ago
Agreed, though remaining agile and responding to threats/opportunities isn't a bad thing.