- Content Marketing
When Your Customers Become Your Contributors: Brand Journalism Meets TraditionalGoogle Is Changing the Close Variant Matching Option in AdWordsBefore You Invest in Online Advertising, Do This!Native Advertising: The New New Thing or a Race to the Bottom? [VIDEO]
Technology & Data
Data and Creativity at the Social Shake Up: Defining Your Data-Driven Social CampaignTalking Strategy and Data with Shannon Lee of Precision StrategiesNew IBM Study Reveals 3 Key Characteristics of the Most Successful CompaniesMinority Report: Confronting Privacy Issues in Big Data Gathering
- Tech & Innovation
- marketing automation
Social Startups: Moment.me Captures a 360-Degree View of The Social Shake-Up 2014Hootsuite Partners With Syracuse University to Bring Social Media Savvy to College StudentsThe Best Hyperlapse VideosThe Best Content Moderation Tools for Busy People Who Don't Have Time for That
Social Change Agent Survey: Passion, Skill Set, and Persistence Lead to Career Growth#SocBizShakeUp: Sandy Carter at The Social Shake-UpThe Social Shake-Up: How CMOs Drive Innovation and Revenue GrowthThe Social Shake-Up: The Future of Social Business
- Small Business
- Social Organization
Recap from the First-Ever Employee Advocacy SummitFormer IBM Senior Advisors Launch Brands Rising to Build Employee Advocacy ProgramsPerformance and Risk Management Through Social Media TrainingEmployee Advocacy Summit: Advocate Stories from the Field
- Customer Service
Join us September 15th in Atlanta for The Employee Advocacy Summit and learn how to unleash the power of your employees.
Post your event here and we'll share it with our community. If one of our members is featured, we'll promote as well on their profile.
- Marketplace & Webinars
The SMT Marketplace
Your resource for exclusive content and insights from Social Media Today, and opportunities to reach our community of professionals.
The Social Business Book Club brings you books, discussions, and insights from today's to business thought leaders.
Join interactive talks and and panel discussions with leading thinkers and practitioners on social media and networked business, or browse the catalogue of recorded sessions - all completely free.
Reach Social Media Today's community of marketing and communications professionals in an editor-approved context with a native advertising package.
Take Your Facebook Interaction to the Next Level
Posted on March 7th 2013
In this digital world it is becoming more frequent that people will communicate over social media, and the growing market of smart phones and tablets allow even easier access anywhere you go. Fortunately for businesses, an increased number in Facebook fans and interaction has a strong correlation with brand loyalty. So the million-dollar question is, “What makes a post shareable on Facebook?” How do businesses break through the white noise of relationship statuses and Instagram pictures of a second cousin’s gourmet dinner for one, to connect on a personal level with their fans? Below are a few tips to help increase brand interaction!
Know Your Brand
By knowing your brand you can better tailor your posts to your current and potential consumers. Social media plans should be unique for each business and by crafting posts specific to your brand and industry you will have more opportunities to speak to the hearts and minds of your consumers.
Create a Community Atmosphere
By writing posts that consistently encourage conversation you will create an environment for it. Open-ended questions, time sensitive topics and others inspire communication. Also, try to respond frequently and when it is appropriate. Show that you are paying attention to your fans.
It’s a fact, not all businesses or industries are interesting or exciting. Some are simply just a necessary part of life, but that doesn’t mean they can’t reach their consumers online. How do you make a car insurance company or a grocery store interesting online? Give them something to talk about.
Keep an ear to the ground for news that affects your industry and followers. Post a link to the story with an explanation of what it means for you and your consumers.
A Picture Says a Thousand Words
Pictures and videos are one of the most shared types of media online. An image allows followers much more understanding and depth into your post. As a goal, try to post a relevant and interesting picture or video with every other to every third post.
Who doesn’t love free things and acknowledgment from their favorite brands? Giving away branded materials or even tagging someone to say thank you goes a long way for interaction and brand loyalty.
Contest: Host a contest for your biggest fan. Have them post pictures or videos of themselves showing why they are your biggest fan. Or give a prize to the best answer to a question you posted. Or one person at random who shares the post.
Just Because: Literally just because! Take time to recognize your fans. Quick shout outs to common posters further encourage interaction. Make sure you explain why you are taking the time to recognize that person and thank them for their loyalty to your company.
Play at Emotions
At the end of the day most people’s hearts hold a strong influence over their actions. Don’t be afraid to make your fans feel something. Make them laugh or make them cry, but by giving them an emotion your post becomes more than just words, it becomes a personal connection.
It takes work to build relationships between companies and consumers, but the online world makes it a little easier. By defining a brand and finding the best ways to communicate with consumers, businesses can use social media outlets to help fans to see their personality.
This blog was originally posted on String Can Interactive.