May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 16, 2015The marketing landscape has changed: conversations about your brand happen 24/7 on social and you are expected to stay on top of it. The good ne...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Feb 7 Posted 1 year ago
After Obama's reelection, the website Jezebel published racist Tweets from teenagers alongside contact information for their schools. That at least had some moral complexity to it. This is just: "Some isolated idiots are openly racist! News at 11."
How much research does it take to find bigotry on the internet?