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Tools and Competencies for the Social Enterprise

This past year I have worked on several projects that have extended my thinking on how we can use social media to promote cooperation and collaboration within and outside the enterprise. I explained some of this in a previous post on enterprise social network dimensions, which is based on the work of several others.

Ian McCarthy’s honeycomb of social media was an initial inspiration, showing how one could quickly and graphically portray differences between social media platforms. The Altimeter Group’s recent report on making the business case for enterprise social networks provided more detail on what happens inside organizations. Finally, Oscar Berg’s digital workplace concretized gave a good picture of what people-centric, service-oriented businesses should look like.

I would like to expand on this, highlighting some additions to that previous post in November. It seems that the seven facets identified by Oscar Berg align with some general digital competencies that are necessary for connected knowledge workers everywhere. These also align with the PKM framework that can support the flow of cooperative and collaborative work in a coherent organization. I have also shown examples of how one can look at various enterprise social network tools, such as the ubiquitous Sharepoint. I am not a Sharepoint fan, but almost all large organizations have it and it is usually a key part of their social network framework. Finally, I provide a few words of advice that I have learned from many projects. This presentation is a visual summary of a significant part of my work in 2012. I hope it is useful and I always appreciate discussions on how it can be improved.

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