Top Ten Website Metrics You Need to Know

Posted on February 16th 2014

Top Ten Website Metrics You Need to Know

website metrics

Websites are incredible. They provide us with loads of useful and great information with hours of entertainment. However, nowadays there’s added pressure to keep them updated and performing effectively. A way to improve a website and monitor how it’s doing is through website analytics or metrics, and this blog is going to provide the top ten that are most valuable to know.

(1)    Visits

The first metric is visits which is how many times a user has visited your site. So when you visit a website such as this page,  this is registered as one visit. The greater number of visits you get to your website, the more you can determine that it’s designed effectively and has efficient usability.

(2)    Unique Visits

This metric measures how many ‘unique’ users have visited your site. These users have visited the site more than once and have retuned, rather than just visiting it once, and never coming back. So we’re not talking about ‘hits’, as hits aren’t a reliable metric. The main reason for this is that a ‘hit’ indicates how many times a page was downloaded. So if you have ten images on your website, each would be downloaded, thus ten hits. However, you only visited the site once, so it’s not credible. Thus, you want to measure unique visitors instead.

(3)    Page Impressions

Page impressions is a fancy word for page views! So whenever a page is viewed by a user, this will register as an impression. Sounds ‘Impressive’ doesn’t  it?! However, just because you have a high number of page views doesn’t mean that your website is designed well or has good usability. For instance, if a thousand people visit your site but no one purchases or they leave straight away, this means your site might not be that effective.

(4)    Duration (Stickness)

It’s quite revealing to find out how long someone has been on your site for. I mean you could be on a site for an hour, and might not actually have purchased anything. Or you could be there for five seconds and left. So knowing how long the average user spends on your site provides a great indication as to how well again your site is designed and its usability. If users aren’t spending that long on your site it could mean they don’t like it! Or it could mean they actually found what they were looking for quickly.

Alternatively if they are spending a long time on it, this could indicate they can’t find what they’re looking for. Or that they’re really engaged with the site and love it! So it’s quite a misleading figure this one. It’s only when combined with other analytics that you get an idea of your sites effectiveness.

(5)    Churn Rate

This metric is usually used for email marketing and provides the marketer with the number of people subscribing or unsubscribing from their emails. If the churn rate is high then it’s probably best to rethink your email strategy, whether that’s the copy, design, subject title or when and how you send it. As a high churn rate illustrates that people aren’t engaging with your messages. Conversely, a low churn rate means you’ve got an effective email marketing strategy in place. But as ever it’s not always that easy! Just because people don’t unsubscribe doesn’t mean they engaged with the message, as they might still have just deleted it!

(6)    Attrition Rate

The attrition rate is more applied to e-commerce websites rather than your standard information only sites. This figure provides the number of visitors lost at each stage of the purchasing process. If the figure is 100% then this could  mean someone visited your site by accident, and left straight away. However, the further you go down the attrition rate, the more problems the website might have in the purchase process. For instance, someone might not purchase a product because the page loads slowly or the site has poor navigation or there are high shipping costs. Whatever the reason, the purchasing process is affected by so many variables, and this figure can indicate at which stage the buyer leaves.

(7)    Bounce Rate

This is the percentage of users that visit a site, then leave it. Therefore, they go to the website page, then exit it straight away. This means that something initially attracted them to the site, but they left as soon as they got there, possibly because they clicked on the wrong link or the design or usability were poor. If the bounce rate is high then this could mean the landing page needs to be redone in terms of its design, usability and copy.

(8)    Exit Rate

The exit rate is when a user visits your site, has a look around, then leaves. Therefore, you can see which page users are leaving from. This could be the ‘landing’ page or a ‘purchasing’ page or maybe the ‘help’ page.

So there's a difference between the bounce and exit rates. If a user visits the site then leaves straight away this is measured as a bounce. Whereas if they look around the site and click on a few pages, then leave, this is an exit.

(9)    Referrals

This is where the user has come from when they visit your site. So a user might have visited the site from a search engine, an email or possibly a social media channel. But knowing where they come from indicates where best to invest future time and funds into. If social media is playing a big part in generating traffic then more focus could be placed on this.

(10) Conversion Rate

I’ve saved the best till last! As I feel the conversion rate is probably one of, if not the most important metric. This is the percentage of users who take a desired action on your website whether that’s purchasing a product, signing up to or registering for something. The call to action that you want them to perform can be measured from this figure. The higher the conversion rate, the more successful your website strategy is. For instance, if you run an e-commerce site with a high conversion rate, this indicates that you generate a lot of purchases and have a well-designed website with good usability.

So there we have it. There’s ten essential website metrics that every marketer should look at in order to implement and run a successful website.

Thanks for reading and please feel free to comment. For more digital marketing news please follow me on Twitter @DigitalStuart.

Photo Credit: Website Metrics/shutterstock

DigitalStuart

Digital Stuart

I'm a digital marketing, social media and business enthusiast that loves blogging, tweeting and researching the industry. I recently graduated last summer with a First Class Honours degree in Business Management and now work as a Social Media Manager for the UK's leading ethical water and soft drinks brand. 

My marketing experience covers numerous areas. During my placement year at university I worked at a digital recruitment agency within their marketing team as a digital marketing intern. Whilst there I had hands on experience of every facet of the digital industry as well as finding out how a marketing department is run. My tasks there included managing their social media accounts, researching (competitors, clients, events, industry trends and stories), developing marketing ideas, creating website pages using a content management system, maintaining a blog, working with Google Analytics, SEO work, event admin tasks and general marketing duties. 

Additionally, I ran a small social media website with my friends on a part-time basis during my placement year and whilst at university. My main duties were overseeing all the marketing, managing the social media accounts, conceptualising website ideas, researching, creating business documents and developing UI design features.

I also worked for an events company for a month as a marketing executive where I undertook tasks such as email marketing campaigns, using a content management system to create website pages and search marketing duties such as setting up SEO keyword lists and PPC ads.  

Furthermore, I did a digital marketing module within my degree last year where I learnt about every facet of digital marketing. Finally, I try to keep up to date with the digital marketing world by regularly reading industry websites and tweeting about it from @DigitalStuart as well as writing a digital marketing blog and contributing posts to other websites. 

Thanks for reading my blog posts! :)

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Comments

Stuart, we recently introduced a free cloud-based service at meetleads.com to add new metrics to your list above. It's similar to google analytics, but it shows you the actual visiting companies and contacts within them in order to turn your visitors into sales leads. So, you'll have new metrics such as lead count, lead percentage, and so on. We hope this free service helps sales and marketing organizations as well as enthusiasts like you expand your website metrics without any additional effort or cost.