Mar 4 Posted 5 years ago
I was just telling a restaurant owner to respond to the bad review. I informed the owner that silence is consent and you can expect loss revenue for not taking action. Quick solution that I came up with was to create a two customer surveys; one to be filled while for service and online one using survey monkey. I then took the good ones and spread across the citation sites. Immediate results.
Mar 2 Posted 5 years ago
I completely agree with you Donna. In this technology-heavy world, it's nice to be treated as a real person. Thanks for stopping by and commenting.
Mar 1 Posted 5 years ago
Great article Caroline! Love your tips - especially to "invite engagement". At the very least, when it comes to complaints, I try to remember to treat the person online as you would if they were standing right in front of you in the reception area of your business. That often helps a lot too. Thanks for sharing!
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