Mar 4 Posted 3 years ago
I was just telling a restaurant owner to respond to the bad review. I informed the owner that silence is consent and you can expect loss revenue for not taking action. Quick solution that I came up with was to create a two customer surveys; one to be filled while for service and online one using survey monkey. I then took the good ones and spread across the citation sites. Immediate results.
Mar 2 Posted 3 years ago
I completely agree with you Donna. In this technology-heavy world, it's nice to be treated as a real person. Thanks for stopping by and commenting.
Mar 1 Posted 3 years ago
Great article Caroline! Love your tips - especially to "invite engagement". At the very least, when it comes to complaints, I try to remember to treat the person online as you would if they were standing right in front of you in the reception area of your business. That often helps a lot too. Thanks for sharing!
January 12, 2016An exclusive, live webinar from Social Media Today January 12th at 12pm EST / 9am PST Description coming soon.
December 15, 2015An exclusive, live webinar on December 15th at 12pm ET/9am PT Description coming soon.
September 08, 2015Find out how today’s top marketers are using social display to build brand love and grow business. Download “The Pursuit of Social Persuasi...
September 03, 2015The Social Customer Service Index 2015Measuring Use and Effectiveness of Social Media Tools for Customer Service An exclusive whitepaper bro...