Mar 4 Posted 3 years ago
I was just telling a restaurant owner to respond to the bad review. I informed the owner that silence is consent and you can expect loss revenue for not taking action. Quick solution that I came up with was to create a two customer surveys; one to be filled while for service and online one using survey monkey. I then took the good ones and spread across the citation sites. Immediate results.
Mar 2 Posted 3 years ago
I completely agree with you Donna. In this technology-heavy world, it's nice to be treated as a real person. Thanks for stopping by and commenting.
Mar 1 Posted 3 years ago
Great article Caroline! Love your tips - especially to "invite engagement". At the very least, when it comes to complaints, I try to remember to treat the person online as you would if they were standing right in front of you in the reception area of your business. That often helps a lot too. Thanks for sharing!
May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 28, 2015Hundreds of thousands of conversations happen on social media every day, which means there are countless opportunities for your brand to join in...
April 24, 2015Pinterest is a critical channel for any e-commerce brand. With over 70 million registered users, it deserves to be a big part of any social...
April 10, 2015With its 271 million monthly active users who produce 500 million tweets per day, it’s getting harder and harder to ignore Twitter as an im...