May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Nov 25 Posted 2 years ago
I throughly enjoyed your A-Z of Twitter and healthcare. Very creative and inclusive. I will have to add that there are many many other Healthcare Tweet chats, that happens on a daily basis, by the hour organized by Symplur. There are also categories based on specialty - nursing, medical, social media, pharmacy, end of life, etc . See here. http://www.symplur.com/healthcare-hashtags/tweet-chats/
Social media is here to stay and as well continue to learn how we can best use it to improve patient engagement, education, improviing outcomes, etc, we must continue to stress that it should never be used as a alternative or replacement for medical advice or a medical diagnosis.