- Content Marketing
When Your Customers Become Your Contributors: Brand Journalism Meets TraditionalGoogle Is Changing the Close Variant Matching Option in AdWordsBefore You Invest in Online Advertising, Do This!Native Advertising: The New New Thing or a Race to the Bottom? [VIDEO]
Technology & Data
Data and Creativity at the Social Shake Up: Defining Your Data-Driven Social CampaignTalking Strategy and Data with Shannon Lee of Precision StrategiesNew IBM Study Reveals 3 Key Characteristics of the Most Successful CompaniesMinority Report: Confronting Privacy Issues in Big Data Gathering
- Tech & Innovation
- marketing automation
Social Startups: Moment.me Captures a 360-Degree View of The Social Shake-Up 2014Hootsuite Partners With Syracuse University to Bring Social Media Savvy to College StudentsThe Best Hyperlapse VideosThe Best Content Moderation Tools for Busy People Who Don't Have Time for That
Social Change Agent Survey: Passion, Skill Set, and Persistence Lead to Career GrowthThe Social Shake-Up Attracts Wide Breadth of Brands and IndustriesThe Social Shake-Up: How CMOs Drive Innovation and Revenue GrowthThe Social Shake-Up: The Future of Social Business
- Small Business
- Social Organization
Recap from the First-Ever Employee Advocacy SummitFormer IBM Senior Advisors Launch Brands Rising to Build Employee Advocacy ProgramsPerformance and Risk Management Through Social Media TrainingEmployee Advocacy Summit: Advocate Stories from the Field
- Customer Service
Join us September 15th in Atlanta for The Employee Advocacy Summit and learn how to unleash the power of your employees.
Post your event here and we'll share it with our community. If one of our members is featured, we'll promote as well on their profile.
- Marketplace & Webinars
The SMT Marketplace
Your resource for exclusive content and insights from Social Media Today, and opportunities to reach our community of professionals.
The Social Business Book Club brings you books, discussions, and insights from today's to business thought leaders.
Join interactive talks and and panel discussions with leading thinkers and practitioners on social media and networked business, or browse the catalogue of recorded sessions - all completely free.
Reach Social Media Today's community of marketing and communications professionals in an editor-approved context with a native advertising package.
Twitter Tips for Proper Use by Brands
Posted on January 21st 2013
For a brand, having a successful Twitter presence is like having your stand noticed at an overcrowded trade show - you have to work for your customers’ attention and you have to work even harder to retain it.
According to research from eMarketer, the social media marketing space was predicted to approach saturation by the end of 2012, with 88% of companies with more that 100 employees set to use social networks for marketing. However, it’s clear that only a minimal number of brands are managing to hit the mark with social media by identifying the benefits of Twitter and maximizing its potential.
"Most big brands are still using Twitter as a publishing channel rather than an engagement channel," says Saif Ajani, Sling Digital’s co-founder (Sling Digital is a Twitter advertising optimization service). What he is saying here, is that brands are seeing Twitter as a one-way channel for brand awareness; using it the same way that they would any other traditional advertising medium like TV, print or even other digital platforms around the web. However, they should be using it the same way they do a
telephone or email - to communicate on a more personal level with their customers and responding to queries promptly or in real time.
Brands seem not to be actively pursuing new customer interactions with their Twitter accounts either. They're mostly interacting with the customers who are already engaging with them, whereas they should be using these conversations to connect with people who aren’t engaging. One well-used strategy is to act as a people connecter - in real life and on social networks. When you connect people with each other, followers take notice and your brand’s credibility increases, creating sincere motivation for furtherengagement.
People are looking for better, faster and more personalised means of communicating with brands. Research from Gartner in late 2012 forecasted that social networks will become a primary form of customer communication by 2014 and will be viewed as the minimum form of response. This is hardly surprising when ample research from Socialbakers also suggests that Twitter is 400% more effective at engaging consumers than Facebook.
So why aren’t more brands already using Twitter to engage consumers? Sling Digital’s research analysed the Twitter activity of all Fortune 100 companies active on Twitter with at least 50,000 followers. They found, with a few exceptions, that the brands who had more followers, received less engagement.
The problem seems to be that brands aren't doing the right research around how to use Twitter properly. Therefore ROIs are lower than they should be, giving brands who aren’t yet using Twitter, a poor indication of Twitter’s true potential. Socialbakers believes that firms that have low engagement rates on Twitter, despite tweeting a lot, are missing some key opportunities.
There are number of factors which brands should be taking into consideration when using Twitter to communicate with customers, and they are really quite straightforward . For example, research suggests that weekends and non-busy hours are the best times to reach your customers with
tweets. A notable statement due to the way the micro-blogging site works; with millions of tweets straining through the pipeline in real-time, everyday, your tweet has limited time to reach an audience before it slides below the screen and is lost in the black hole of old tweets forever.
Some more basic but useful tips about tweeting are around the length of your tweets, the use of hashtags, using links and giving followers a reason to retweet.
- The shorter your tweet, the more likely people are to take note of it. Not only this, but if people want to quote you in their own tweet, it gives them more space to add their message.
- Hashtags are another good engagement driver, yet bizarrely they are often both underused and also overused. Keep your hashtags simple - one or two is enough. More than that not only looks messy but research has determined that it will decrease engagement with your brand.
- Using links and images are a great way to engage your followers. Offering a clever, engaging statement accompanied by a quick link or image is a sure way to increase userclick-through to learn more. It’s not about making people read or see more, it’s about making people want to read or see more.
- And finally, retweets. Retweets are a great example of free, yet well earned advertising. Say things in your tweets that people will want to share and don’t be afraid to ask your followers to retweet you. People are generally lazy and need a call to action before they will do you any favours.