Google Search

If your workforce is motivated, engaged, and socially equipped, you can pull off an appropriate and successful employee advocacy program. Learn how. Register here! 

The Value of Your Community Manager [INFOGRAPHIC]



January 28th is Community Manager Appreciation Day. Yes, there is such a thing. 

The idea was kicked-off back in 2010 by web authority, Jeremiah Owyang, and now takes place every 4th Monday of January. The ostensible point to recognize the "behind-the-scenes" influence of online community managers around the world who use content and social media to maintain brands and engage customers. 

In a great reference article written by a fellow SMT writer last year identifies seven objectives for the successful community manager:

1. Drive Awareness

2. Improve Public Perception

3. Enhance Customer Service & Support

4. Create Advocates

5. Collect Analysis & Feedback

6. Educate Users

7. Drive Acquisition

And the folks at Carousel 30 put together this infographic to help illustrate what these influential people do.



Join The Conversation

Upcoming Webinars