It is nearly time to tie a ribbon on 2010. And like me, you may be waxing reflective on matters personal and professional.
Apropos of The Social Customer and the customer care profession, we have been waxing reflective too. And we wanted to leave you, our members, bloggers and customer care professionals in residence with a year-end gift.
Here 'tis- The Year in Customer Care- A Crowd-Sourced e-Book from The Social Customer, powered by SAP.
We are certain that this gift is just your size and color. We asked and you answered clearly. By identifying these contributions as your favorites by your comments and shares, this Crowd-Sourced work is a reflection of the issues that matter most to you and your business. You will find insights from the best minds in customer care and SCRM addressing issues from how to integrate social data into marketing plans, to serving the newly emboldened social customers, to servicing the un-serviceable.
So with that, we turn your favorites to you. Please continue the 'gifting' by sharing this e-Book, and connecting with our contributors.
- Robin Fray Carey (@robincarey)
- Vanessa DiMauro (@vdimauro)
- Esteban Kolsky (@ekolsky)
- Peter Auditore (@pauditore)
- Maria Ogneva (@themaria)
- Barry Dalton (@bsdalton)
- Frank Eliason (@frankeliason)
With that we look forward to our second full year in 2011. We'll be continuing this lively discussion providing you the insights and thought leadership around SCRM and Customer Care that you need to make the smartest decisions for your business. And to make smarter decisions for what really matters- your customers!