May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Oct 14 Posted 2 years ago
Thanks, Charlene. I appreciate the feedback!
Oct 9 Posted 2 years ago
The comparison of two different things in sight to what they imply to community building is simply amazing.
'LEGOs are more than just an entertaining toy.' totally agree to this line. It is more like a building blocks of growth if comparied right.