May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 16, 2015The marketing landscape has changed: conversations about your brand happen 24/7 on social and you are expected to stay on top of it. The good ne...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
May 27 Posted 10 months ago
Completely agreed. I'm going through this right now with several of our local partners. They gather several positive reviews, only to have those go to the "filtered" section. When asked why, Yelp asks them to pay. Sounds suspicious to me. They are frustrated. I also find it interesting that Yelp makes it IMPOSSIBLE to get in touch with them.
Thank you to Social Media Today for finally publishing an article about the problem :)