April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Oct 8 Posted 1 year ago
Hey Steve! Thanks for writing this.
I was bothered by how it seemed that people actually behave worse on social media than we do in real life, and decided to try and get to the bottom of it. I wrote a blogpost about it called Why are people so annoying on social media?"
In a nutshell, I believe it's because social media allows people to publish and broadcast information in a very public sense, and we haven't yet adapted to dealing with the implications of this. We become more argumentative and abrasive because we feel like performers in front of an audience- we feel more compelled to "put people in their place".
It makes us feel good about ourselves. And we're less sensitive to each other's emotional states- think about how people are ruder to each other on the road then they are in person.
Would love to hear your thoughts on this!
Oct 7 Posted 1 year ago For everything in this world, it is said that there are pros and cons of those each things. Likewise, from social media also we get many benefits as well as landed up with the loopholes. The best thing pointed down in this article is that we should be taking only the GOOD from every bad part as well. Thanks! Adma Maharjan, Community Manager at Simplify360(www.simplify360.com)