May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 16, 2015The marketing landscape has changed: conversations about your brand happen 24/7 on social and you are expected to stay on top of it. The good ne...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jan 17 Posted 2 years ago
Asking can be quite a powerful tool however there are flaws in asking. For one thing there is the bias in HOW you ask the question. As an example:
Was this the best blog post you've ever read?
Wasn't this one of the best blog posts you've read today?
Did you enjoy this blog post?
All different ways of getting a sense of how much you liked my post but all slightly varied.
Additionally, there's how the other person feels about speaking openly to you. They may really like you but don't love your product, therefore they don't want to hurt your feelings. Asking can be a great approach but it's often best coupled with observing.
Does that make sense? Do you agree or disagree?
Jan 16 Posted 2 years ago
From my opinion, the best way is always ASK. Directly, easy and fast.