May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Nov 3 Posted 2 years ago
The link to wrong to "Resonate Marketing", can you please provide the link to the exact page where the study is?
TIP: use the HTML that will open a separate window when referring to a link... it's easier for us to return to the article... and if we start viewing that site and click to multiple pages... we'll never get back to you!