Why the Smarter Brands Race to Respond to Consumers on Social Media [INFOGRAPHIC]

Irfan Ahmad
Irfan Ahmad Blogger, social media savvy and infographic designer, Digital Information World

Posted on May 14th 2014

Why the Smarter Brands Race to Respond to Consumers on Social Media [INFOGRAPHIC]
social customer service infographic
Today 8 in 10 companies believe they provide superior customer service on social media outlets, while the fact is that 9 in 10 consumers disagree. Most brands are not keeping up with increased engagement. An infographic from Brickfish shows that on average, brands only answers 20 percent of messages that require a response or attention, while for those that answer it usually takes 15 hours on Facebook and nearly 8 hours on Twitter.
 
The smartest companies build stronger relationships on social media - keep scrolling to see why.

Why The Smarter Brands Race To Respond To Consumers On #SocialMedia - #infographic

Top image credit: salesforce.
Irfan Ahmad

Irfan Ahmad

Blogger, social media savvy and infographic designer, Digital Information World

I'm a blogger, social media savvy and founder of Digitalinformationworld. Love to explore the internet and show people interesting infographics. Follow me on Google+ and Twitter.

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