Join this webinar to learn how leading brands are adapting to meet the needs of their customers in social media. Panelists include Dan Gingiss of Discover and Kristina Libby of Microsoft. Register here!

Why the Smarter Brands Race to Respond to Consumers on Social Media [INFOGRAPHIC]

social customer service infographic
Today 8 in 10 companies believe they provide superior customer service on social media outlets, while the fact is that 9 in 10 consumers disagree. Most brands are not keeping up with increased engagement. An infographic from Brickfish shows that on average, brands only answers 20 percent of messages that require a response or attention, while for those that answer it usually takes 15 hours on Facebook and nearly 8 hours on Twitter.
 
The smartest companies build stronger relationships on social media - keep scrolling to see why.

Why The Smarter Brands Race To Respond To Consumers On #SocialMedia - #infographic

Top image credit: salesforce.

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