May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Mar 31 Posted 12 months ago
I can't say I land on any one side. I believe the decisions that Jay and Copyblogger have made are based on more strategic reasons. Convince and Convert have also joined the fray in removing comments.
I think the takeaway for most bloggers should be that they weigh up their business model and decide if audience building is a key component of that and if so, does blog comments allow for your audience to engage and be part of a community.