Mar 28 Posted 2 years ago
I agree with you Sophie on this that the conventional methods of providing customer service are not only slow but you can never collaborate with your potential buyers efficiently. Live chat support has totally changed the game and the market with its unique new features and capabilities. Customer support cannot be more effective than this without the help of live chat apps.
Dec 27 Posted 2 years ago
Thank you for your comment! In the case of small companies, live chat and social media customer service definitely improve the workflow. Social media is their way forward, as it's so easy-to-use and can be cleverly maintained.
Dec 25 Posted 2 years ago
Much more is possible today using a technology coming from Google called WebRTC. Basically, it brings voice, video and data communication to the browser without a download and with Java Script APIs.
This means that now the bank, insurance, eCommerce or even local store can integrate this into their Website. User can start with chat and later during the session switch to voice or video with the agent. The agent will be able to see the context of the call through the web pge the user is on, information he entered and other pages he visited.
Dec 24 Posted 2 years ago
This is so true! Not only is live chat and social media customer service more easily accesible for customers but it seems easier from a brands perspective. Especially small companies and businesses where there are really only a couple of people in charge of all of the accounts, customer service via social media keeps it efficient and easy.
Webinars On Demand
June 15, 2016Building an effective goal-driven strategy, advanced campaign optimization, making sense of massive amounts of data from many channels — these a...
May 25, 2016Up to 80% of email databases are classified as inactive. These "sleepy subscribers" haven't engaged with your emails in months, which negativ...
February 05, 2016Facebook contests and campaigns are powerful ways for brands to engage with customers in social. They encourage social sharing, spur user-ge...
November 24, 2015An exclusive report brought to you by Social Media Today and Hinge These days, cutting edge companies know that if they aren't leveraging t...