May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Mar 28 Posted 1 year ago
I agree with you Sophie on this that the conventional methods of providing customer service are not only slow but you can never collaborate with your potential buyers efficiently. Live chat support has totally changed the game and the market with its unique new features and capabilities. Customer support cannot be more effective than this without the help of live chat apps.
Dec 27 Posted 1 year ago
Thank you for your comment! In the case of small companies, live chat and social media customer service definitely improve the workflow. Social media is their way forward, as it's so easy-to-use and can be cleverly maintained.
Dec 25 Posted 1 year ago
Much more is possible today using a technology coming from Google called WebRTC. Basically, it brings voice, video and data communication to the browser without a download and with Java Script APIs.
This means that now the bank, insurance, eCommerce or even local store can integrate this into their Website. User can start with chat and later during the session switch to voice or video with the agent. The agent will be able to see the context of the call through the web pge the user is on, information he entered and other pages he visited.
Dec 24 Posted 1 year ago
This is so true! Not only is live chat and social media customer service more easily accesible for customers but it seems easier from a brands perspective. Especially small companies and businesses where there are really only a couple of people in charge of all of the accounts, customer service via social media keeps it efficient and easy.