May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Aug 17 Posted 2 years ago
I agree. <a href="http://www.viiworks.com" target="_blank">Online marketing</a> never ends. Information adds up and evolves, thus the need to always be present online is necessary to achieve any website success.
Aug 5 Posted 2 years ago
Nicely done recap. Thanks for the tweets, comments, and kind words my friend. Makes it worthwhile.
Aug 4 Posted 2 years ago
Skimmed this post initially, and then actually went back and read it for real because I liked the message so much. While I agree that no 'leg' is more important than any other leg, I think that these four components follow a logical progression, which you allude to.
First people find your site, you give them what they want, you engage with them about it, and you track it all. This progression is so key for people to understand, especially because most of us are so turned off by the first part.
Love the way you write Barry, keep it up.