• Russ Fradin
    Russ Fradin on July 29, 2014

    Why Employee Advocacy Matters

    Employee advocacy is an emerging new marketing strategy where companies empower their influential employees to authentically distribute brand approved content, create original content, and in turn earn recognition and rewards for their activity and participation.
  • Duo Consulting
    Duo Consulting on October 15, 2014

    4 Reasons Drupal Is the Best Social CMS

    It turns out Drupal and Social Media are a match made in heaven. Because of Drupal’s system of modules, integration with external websites can be as easy as installing a module that fits your site’s needs. And once these modules are installed, you will have a central place to manage profile information and plug-in modules, such as follow and share buttons.
  • Businesses that master the art of a successful social media strategy enjoy a number of benefits. Social media networks provide the opportunity to get to know your customer, start a conversation and elevate your brand in an influential sphere driven by consumers who know what they want.

    Businesses that master the art of a successful social media strategy enjoy a number of benefits. Social media networks provide the opportunity to get to know your customer, start a conversation and elevate your brand in an influential sphere driven by consumers who know what they want.

    For digital agencies, and indeed even marketing departments, determining the actual return on investment for the time and effort spent on a successful social media strategy, finding tangible results can be quite challenging.

    Social media, however, can be used for more than just brand awareness. The emerging trend of social CRM has forward-thinking marketers using the likes of Twitter and Facebook as a sales lead generation tool.

    The wealth of information available in the social media space allows these marketers to identify and engage with potential customers, develop them into warm leads and integrate them into the organisation’s CRM system where they can be added to relevant campaigns and ultimately converted into a sale. Klout and Peer Index can be used to great effect in determining a prospect’s interests and influence. Peer Index, for example, provides detailed analytics on user profiles in terms of location, influencers, content shared, interests and followers, in order to segment and target prospects on these important variables.

    While social media campaigns often are treated much like directly marketing opportunities, success lies in engagement and adding value to the online interaction. As a result, an effective social CRM strategy is long term and requires the resources to carry it out. This may sound daunting, but with the right digital toolset or social media marketing platform, identifying and engaging with potential customers can quickly become an integrated part of operations.

    Some platforms enable users to keep track of the entire engagement with the prospect or conversation history. This provides a wealth of information to go back to and use going forward. In addition, these platforms also allow users to categorise contacts, save profiles and create notes after every interaction making the relationship management aspect of the initial process more streamlined so when that contact is incorporated into the organisation’s actual CRM system, sales staff are already well informed.

    The advantage of using social CRM is that depending on the platform being used, there are a number of ways in which to generate measurable results – either to clients as an agency, or in-house. One of the challenges that digital marketers face is reaching the right customers in the right way.

    A further benefit is that due to the detailed information available, businesses can gain true insight into the prospect and determine if he or she is a bona fide lead. Social CRM has a tremendous advantage of the tradition cold calling approach. Even if a database of prospective customers features some information – for example, geographic data or purchasing preferences, it is often more a hit and miss. With targeted information, prospects can be identified and the engagement process can begin by starting a conversation based on relevant and appropriate information.

    Of course the functionality of social marketing management platforms differs from vendor to vendor, but in addition to CRM features, they also offer other tools, such as scheduling tools, automated messaging, detailed analytics, reporting and other features common to these types of software.

    For social CRM to be truly effective, it should be fully integrated with a platform that offers additional functionality. As with any successful strategy, social CRM does not operate in isolation. Therefore, for it to reach its full potential, it will need to work in collaboration with other social media tools, ideally as part of an integrated platform.

    The aim of my blog every week is to deliver useful information or products that can help you, as a business, grow. This week is no different. Over the past few months I have been receiving emails daily from entrepreneurs and businesses that want to either advertise, or write a guest blog on my website.

    The aim of my blog every week is to deliver useful information or products that can help you, as a business, grow. This week is no different. Over the past few months I have been receiving emails daily from entrepreneurs and businesses that want to either advertise, or write a guest blog on my website. This got me thinking about how blogging is a great way to share information and boost your online profile.

    I’d like you to keep reading to find out about Blogger Outreach and how you can build backlinks and much more for your brand to succeed online.

    The Blogger Programme is a social platform which allows brands, bloggers and publishers to connect and collaborate which currently boasts over 9000+ bloggers. Brands can search for bloggers by gender, location, genre of blog and what platforms they use, even refining the results to highest followings, keywords and specific cities.

    With over 181 millions blogs online, there are websites for every single niche topic and industry. Bloggers are one of the best resources for spreading the word about your business as they have a more personal and influential relationship with their current readers.

    38% of bloggers will write about brands they love, or hate. A further 65% of bloggers will follow brands on social media. Connecting online has now become a way of life.

    The great thing about Blogger Outreach is that brands can also post ‘opportunities’ they have for bloggers to help with their outreach campaigns which get featured in newsletters to over 17,000+ bloggers.

    There are a number of different ways you can work on the Bloggers Programme, some of which are mentioned below;

    • Invite a blogger to be a part of your photoshoot

    • Sending items to bloggers

    • Run a joint promotion

    • Invite bloggers to trade shows and promotional events

    The Blogger Programme is a platform that is designed to allow brands and bloggers to connect and work with each other, enabling a combined agreement which suits both of their style and voice. Bringing together bloggers from different social platforms is a great way to find like-minded people with similar styles and interests that can compliment your business.

    If you want to easily be found online, then it’s vital that you are getting ranked highly on search engines like Google. For many people, the first thing that they will do when they are interested in a new service or product is look to Google to find out more information.

    If you want to easily be found online, then it’s vital that you are getting ranked highly on search engines like Google. For many people, the first thing that they will do when they are interested in a new service or product is look to Google to find out more information. However, Google is continually updating its algorithms, which can make it harder for people to be easily found online. That is, unless they know exactly what factors go into that rating.

    Here are 13 of the most important, yet little known about, factors that go into online rankings in 2014.

    Your Site Must Run Well

    Google is tracking just how well your site runs. After all, they don’t want to promote websites that continually have trouble when users access them. Therefore, one of the biggest keys for ranking is that your site must run fast and have limited, if not any, errors when users access it.

    Content Must Be Completely Original

    Content is king, as you’ll see in the next few factors. However, before you just start uploading any content to your website, you need to make sure that it’s all completely unique and original, as well as pertaining to your website.

    Continually Updating The Website Will Help It Stay Fresh

    Not only do you need to have original content, but you also need to have content on a regular basis. If your site is stagnant for too long without being updated, the site will fall in the rankings.

    Spelling Is Key

    The spelling for your site’s content needs to be precise as well. Google has implemented a new system that checks for spelling to ensure that websites have correct spelling and that it’s easier for users to read.

    Grammar Counts Too

    Not only spelling, but grammar counts as well. Having proper grammar will ensure that your site gets high rankings, while grammatical mistakes will harm the legitimacy of the website. If a website owner is having a hard time when it comes to continually posting content that is relevant and grammatically correct, they should consider hiring a writer to help them. The added person on the staff will certainly help to ensure that the website has the best content possible, as this will be their sole responsibility.

    Keywords Make It Easier To Be Found

    Your site needs to be rich in keywords. These keywords can be triggered when a user is looking something up online through the search engines, and they make it easier to be found. Keywords should be listed throughout the content on the website, in URLs, and on page names themselves.

    Page Authority Makes It Reputable

    Your site needs to be seen as credible if you plan to get high rankings. How do you become more credible? Well, a lot of it will have to do with traffic that your site brings in. If you are a reputable source, the site will get high rankings.

    You Need Visitors

    As mentioned above, you’re going to need visitors if you hope to be ranked highly. Site traffic has a lot to do with the ability to be highly ranked on a search engine.

    And You Need Them To Stay

    Getting visitors is one thing; making sure they stay is something completely different. Websites that hope to get the best rankings on search engines need to have an exceptional bounce rate. If people aren’t staying on the site, it’ll take hits in search engine results.

    Backlinks Remain Vital

    Backlinks have always been helpful, so they shouldn’t be forgotten here. Backlinks should have keywords and remain relevant to the site itself.

    You’ll Need To Be Social

    The importance of social media continues to grow throughout the world, which is why it’s also important for search engine rankings. Websites should ensure that their Facebook, Twitter, Google+ and other profiles are all linked to the website.

    Keep URLs Simple

    It’s vital that URLs are simple. Not only is does this make it easier for people to remember them when accessing them, but search engines also show preference to URLs that are the most simple. Shorter is better, and they’ll benefit in rankings.

    Video Integration

    Finally, the site should have some sort of interactive media. Most commonly, this will include videos. Not only are videos great for getting recognized, but they are also the perfect type of content that could help your website get shared and earn even more visitors.

    With these 13 factors in mind, websites can ensure that they can be found easily on search engines when viewers are looking for them.

    If you have played some sort of game on your phone today, raise your hand. Why did you pull your phone out and start playing that game? I’m guessing because it was fun.

    I’m going to take a quick, unofficial poll — if you have played some sort of game on your phone today, raise your hand.

    Why did you pull your phone out and start playing that game? I’m guessing because it was fun. If it wasn’t fun, you probably wouldn’t do it unless you wanted to get past a level, which is the other side of gamification: competition. People will do things to win, even when it isn’t as much fun as it was in the beginning.

    Those two factors, fun and competition, are effective in marketing because they create engagement. The fact that you are doing something because it’s rewarding in some way goes past “playing a game” and into areas like education and marketing. The rewards that motivate us aren’t always tangible prizes but they are always something we want.

    What Do People Want?

    Here’s where knowing your customers really helps, because you should have an idea about what they want already. If you haven’t developed an empathy map and buyer personas, your marketing doesn’t have a focus. But this is a general idea:

    • People want to feel important enough to have a choice — let them customize the experience in some fashion
    • People want to feel rewarded for their behavior — let them win somehow
    • People want to feel connected to their tribe — let them see how they fit in the big picture

    Your customers may not be the kind of people who play games on their phones. But they are people who want to have fun somehow and be rewarded with a “win” when they put some effort into engagement. Your marketing may use games, or it may be something entirely new. The kind of gamification that works for your marketing won’t be exactly like what works for everybody, but it will work for your business because you know your people.

    Photo Credit: Gamification/shutterstock

    There’s a huge difference between what our customers go through to buy and what most sales people do in trying to sell those customers. It’s this difference that causes much of the disconnect between customers and sales people.

    There’s a huge difference between what our customers go through to buy and what most sales people do in trying to sell those customers.  It’s this difference that causes much of the disconnect between customers and sales people.  It’s recognizing this difference and engaging customers in their entire buying process that separates great sales people from everyone else.

    Loosely, I characterize the buying process as Why, How, Who, When,  and What.  I’ll pause for a moment,  you’ll have to give me a little literary license as I describe this.  I know I’ll get comments saying is should be another variant of these words, but I’m asking you to focus on the concepts in this discussion.

    The Why is what starts a buying process.  The Why really focuses on the “Why do we need to change?”  The why is about the disruption of what the customer is doing now.  It addresses opportunities the customer may be missing, opportunities to improve operations, to reduce costs, to improve efficiency, to improve effectiveness, to improve revenues.  The why forces the customer to focus on the consequences of not changing.  In this stage, the customer also focuses on defining the desired outcomes or results they would like to achieve.

    Until the customer recognizes and addresses the Why, they never enter into a buying cycle.

    The How addresses the process of How they will organize themselves to buy.  Who is an integral part of this. Who needs to be involved in this process?  How do we get the right people involved in the change process, How do we align different agendas and priorities, how will they get the approvals necessary, how will we define and scope the problem and the solution, how will we evaluate alternatives, and so forth.

    The When focuses on When the customer needs achieve the desired outcomes or the results they seek to achieve.  “We need to see a 25% improvement in profitability by XX date.”  “We need to have the new factory in operation by YY Date.”  “We need to have the new product on the market by ZZ date.”  The when also focuses on the sequence of things that must be done by certain dates to

    The What focuses on What the customer is going to do to achieve the desired outcomes.  What encompasses a whole bunch of stuff.  It includes, what changes they have to make to achieve their desired outcomes and goals.  These include business process, organizational, people, possibly cultural, and other things.

    It also involves the what solutions they need to put in place to help them drive the results.  This is usually where sales people focus their attention.  They focus on presenting their solutions and convincing the customer to select theirs.

    But it’s even worse.  The customers are engaging sales later in this part of the process (the what solution) phase than ever before.  They are doing their own research, they are narrowing choices.  So the amount of time sales is involved and the opportunity we have to influence their buying is increasingly becoming marginalized–as it should be if all we do is focus on the “what solution” part of the buying process.

    So buying involves a whole lot more than what most sales people think.  Typically, we are involved near the end of the customer process–after they have done the most difficult work.  There is very little we can influence at this point–and very little value that we can create at this point.

    This is also where a lot of our prospecting goes way off base.  We typically call customers blindly addressing the “What,”  (What ERP systems are you currently using?  What copiers are you using?  What payroll system are you using?  But the customer hasn’t even addressed the Why, How, Who issues yet.  So they aren’t ready or interested in buying.

    Great sales people recognize there is a whole lot more to buying than selecting a solution.  They get involved in helping the customer with the whole buying process.  They recognize the most difficult part of buying is not the product selection.

    Great sales people recognize the customer may not be addressing the Why issues when they should.  They engage the customer before a buying process has even started.  They constantly engage the customer in thinking about the Why or even creating the why through powerful ideas and Insights.

    Buying involves so much more than addressing the issue “What do I buy, which product do I select?”  If you want to maximize your ability to engage the customer and create differentiated value, realize the greatest opportunity is in helping the customer with their entire buying process.

    Photo credit: Sales Techniques/shutterstock