Establishing relationships via two-way conversation is critical in social business - but you know what's even more important than having a two-way conversation (versus just broadcasting on social media)? Action. In this post, social media expert Melonia Dodaro outlines some key steps in collaborating and taking action on LinkedIn.
The Internet has enabled us to build and manage remote teams from anywhere. Now social tools are allowing us to build employee engagement and team collaboration. Here are some ways remote teams are using online solutions to stay connected.
IBM Verse fixes email to give you back your day. If you have been around the IBM software ecosystem this week, you probably couldn’t have missed our announcement about IBM Verse. IBM has been working to bring the world of social collaboration into a context where many of us still work – email.
In social business circles, there is a strong disposition towards inclusivity in decision making. The notion is that when you involve people in decisions that effect them, then it is much more likely that they will be on board with any changes that are required. What’s more, you’re also much more likely to get wide and varied information input into the process.
There’s a nice psychological quirk called the pygmalion effect. It was first coined by Harvard researchers Robert Rosenthal and Lenore Jacobsen, who observed that students performed better when their teachers believed they had the potential to be great. So how can this impact upon the workplace?
Our whole definition of "customer facing" is under attack as companies realize (or should) that a lot of activities outside of sales, marketing and customer service are just as important to delivering experiences to customers that meet expectations.
It’s fairly well established, or at least becoming more so, that our best works often build on the input of others. New research from the University of Washington highlights how collaborative knowledge sharing can also be incredibly effective for the robotic members of our workforce.
As our businesses become more complex, it’s up to all of us to work harder at humanizing our approach in everything we do. On top of this, as businesses become more social, collaboration is becoming the most critical business competitive advantage.