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Meta Releases New Report on How Marketers Can Prepare for Coming Data Privacy Shifts

By Andrew Hutchinson • Posted: Sept. 12, 2023

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On Being Customer Centric

By Dave Brock • Posted: July 9, 2010

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Starbucks is customer-centric because it listened... to ME

By Bob Thompson • Posted: April 17, 2012

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Why you can't get traction driving customer-centric change

By Marc Sokol • Posted: Dec. 13, 2010

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What Did Maslow Know About Customer Centricity? It Ain't Happening!

By esteban kolsky • Posted: Nov. 19, 2010

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Leaders: If You Are Seeking to Be Customer Centric, Are You Asking the Tough Questions?

By Minter Dial • Posted: Dec. 8, 2014

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Becoming C2B

By Mark Cameron • Posted: July 3, 2013

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Customer-centricity: A puzzle or a problem?

By Marc Sokol • Posted: Jan. 12, 2011

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Is Social CRM Compatible with Enterprise 2.0?

By esteban kolsky • Posted: Oct. 28, 2010

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Customers: How I Think About Things

By Mitch Lieberman • Posted: April 24, 2012

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Customers rule

By Arnold Waldstein • Posted: May 18, 2011

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5 Tips for a B2B Customer Centricity Strategy Using Digital Marketing

By Mary Wieder-Bottaro • Posted: Aug. 22, 2014

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Customer-Centric SWOT

By Lynn Hunsaker • Posted: Dec. 28, 2010

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Community Marketing: three things to do differently

By Francois Gossieaux • Posted: March 11, 2009

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Can you find ROI in customer experience?

By Mark Price • Posted: March 15, 2011

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Can You Fake a Customer-Centric Orientation?

By maz iqbal • Posted: July 15, 2011

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What Integrated Marketing Is Not (Hint: It's Not Integrated Tactics)

By Beth Harte • Posted: April 26, 2011

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What Integrated Marketing Is Not (Hint: It's Not Integrated Tactics)

By Beth Harte • Posted: April 26, 2011

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Raise the Temperature to Achieve Customer-centricity

By Marc Sokol • Posted: Jan. 23, 2011

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Disruption and Transformation: The Only Thing You Must Know

By J-P De Clerck • Posted: April 26, 2015