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customer service

January 18, 2017
In a new Focus on Customer Service podcast, Dan Gingiss speaks with Dallen McKee, Global Social Media Customer Care Team Leader at eBay.
January 13, 2017
Now more than ever, customers are channeling their issues through social media.
Social Media Custom Service Statistics and Trends [Infographic] | Social Media Today
January 05, 2017
Customer experience is becoming a bigger focus for all brands. Here are some tips to improve your brand's efforts on this front.
How to create a consistent customer experience across channels
January 04, 2017
Dell uses a unique combination of "traditional" social customer service and a robust community forum to answer almost any customer question imaginable.
December 21, 2016
What's coming next in social customer care? Dan Gingiss interviewed 27 experts.
28 Experts Share Social Care Predictions for 2017: Part 3 | Social Media Today
December 20, 2016
28 social media and customer service experts answer three questions about what happened in social care in 2016 and what might be coming in 2017. Question #2: What’s one thing you’ve learned in 2016 about social customer service that will help guide your strategy for next year?
December 19, 2016
28 social media and customer service experts answer three questions about what happened in social care in 2016 and what might be coming in 2017.
December 13, 2016
Shep Hyken has written four books about amazing customer service and he teaches companies how to leverage what is becoming the ultimate competitive advantage.
December 13, 2016
In the age of the digital customer, delivering differentiated customer service has become a strategic imperative.
5 Customer Service Tips Every Company Should Know | Social Media Today
November 15, 2016
Live-tweeting from the Customer Service Summit in New York last week, Dan Gingiss captured 5 key takeaways for social media professionals.

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