Recent Posts

6 Ideas to Enhance Customer Experience with Restaurant Mobile Apps

BrettRelander
Mobile apps are so versatile and predominant that there is a good chance your prospective consumers are already using them. You may not even need to have an app developed specifically for your business. Below are six ideas to enhance customer experience with restaurant mobile apps.
6 Ideas to Enhance Customer Experience with Restaurant Mobile Apps

The Social Consumer Study: What It Means to Customer Service Professionals

Vanessa DiMauro
Around the globe, customers – friend and foe alike – share their experiences using indelible digital characters all across the social channel. We are experiencing a customer-driven revolution where companies are no longer defined only by what they say about themselves. Rather, customer experiences are a major force defining the strongest brands, and the Achilles heel of firms that fail to deliver on customer expectations.
The Social Consumer Study: What It Means to Customer Service Professionals

Every Brand Touch Matters: Case Study of 2 Hotels in Athens, Greece

PamMoore
Every brand touch and impression you have on a client, audience, partner or potential customer matters. The goal should be to create compelling, delightful, memorable moments consistently, not just once in awhile or only when it’s easy to do such. In this episode of the Social Zoom Factor podcast I share a recent experience I had with Divani Apollon Palace and Thalasso and Intercontinental hotel on a recent trip to Athens, Greece.
Every Brand Touch Matters: Case Study of 2 Hotels in Athens, Greece

How to Ruin a Great Customer Experience

DaveBrock
Here's a case of great customer service gone awry. It seems really ironic that organizations can take a great customer experience and convert it to an awful one just by asking you about your customer experience.
How to Ruin a Great Customer Experience

How Social Data Powers Customer Experience

PaulDunay
Welcome to another Social Media Today webinar as part of the Best Thinker webinar series, this time on the topic of How Social Data Powers Customer Experience.
How Social Data Powers Customer Experience

What Does Customer Experience Mean for Your Social Business?

PaulDunay
Welcome to another Social Media Today webinar as part of the Best Thinker webinar series, this time on the topic of What Does Customer Experience Mean for Your Social Business?
What Does Customer Experience Mean for Your Social Business?

Salesforce1: Employee Productivity and Mobile Experiences

mfauscette
At Dreamforce last Fall, Salesforce introduced its new platform offering, Salesforce1.This week I attended the World Tour event in NYC for Salesforce1 and spent some time talking to Salesforce execs and an assortment of customers about the platform.
Salesforce1: Employee Productivity and Mobile Experiences