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Twitter's 'Brand Bracket 2022' Competition is Now Underway

Posted: March 21, 2022

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A Customer Love Letter To Delta

By Christopher Carfi • Posted: Feb. 19, 2011

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Delta Now Flying High With a Single Twitter Handle

By Dan Gingiss • Posted: April 20, 2016

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Delta's Blog Gets Caught in the We We Calculator

By Sally Falkow • Posted: Oct. 9, 2007

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Not laughing so much now: Delta's blog effort

By Jim Tobin • Posted: Jan. 14, 2008

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Trusting Delta? A Lesson for Consumers

By Charles Green • Posted: July 28, 2011

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Business use of Twitter Pt 2.

By Maggie Fox • Posted: June 4, 2007

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How to Be Quick in a Crisis: Lesson for Delta from Enterprise Rent-A-Car

By Chris Syme • Posted: Jan. 11, 2013

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Are you listening to your customers?

By Paul Dunay • Posted: June 20, 2007

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Delta: Why Your Customer Service Training Won't Work

By Marc Sokol • Posted: Feb. 9, 2011

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Delta: A Stand Out Social Media Experience

By Mike Lewis • Posted: Oct. 11, 2013

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This Week in Social Media: Facebook and Free Speech, Mobile Apps and New Privacy Rules

By Lance Godard • Posted: Dec. 9, 2012

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How to achieve customer-centricity

By Douglas Hanna • Posted: Aug. 26, 2010

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The New Brand Accountability...

By Jeremy Epstein • Posted: April 9, 2012

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Customer Service Ratings for Airlines During Hurricane Irene

By Douglas Hanna • Posted: Aug. 30, 2011

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Is this really the press release of the future?

By Niall Cook • Posted: May 1, 2008

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Twitter's Instant Gratification, Feedback Appeals to Airlines

By Mark Johnson • Posted: Aug. 18, 2011

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Delta Doubles Down

By Jonathan Salem Baskin • Posted: Aug. 14, 2008