Hundreds of thousands of customer conversations happen on social media every day. Learn more about social listening on the next #SMTLive webinar. Register here.


April 17, 2015
Death and taxes, am I right? This week in the US, one of life’s inevitabilities dominated our financial mindsets as people scrambled to file last year’s taxes. Not to mention our Twitter convos. April 15 has come and gone, another tax day done, but which tax filing software won the brand conversation battle on social? Also, on the presidential ballot front, the democratic party’s own Hillary Clinton announced she’s running. Officially.
April 09, 2015
Whether you’re a large brand or a small personal brand, monitoring social media is a bare necessity of operation. Unless, of course, you don’t have any social media outposts—that’s a subject for a different day. Everyone, from a small personal brand to the social media manager of a large brand, needs a social media monitoring system. And you can set one up that can take you as little as 30 minutes a day to maintain.
30 minute social media
March 30, 2015
With so many amazing social media experts under one roof at Social Media Marketing World, it’s almost impossible NOT to come home with a pages full of tips, notes, and suggestions for your brand. As usual, my main note-taking device was Twitter, so here’s a list of my top 5 learnings curated from my hundreds of tweets over two action-packed days.
March 17, 2015
Every brand hopes their audience will engage, but what happens when someone does? Are you merely collecting data or promoting dialog? Is social engagement factored into your transmedia strategy? It should be – it expands reach as your audience becomes part of your brand’s story. EAT24 is doing it and it’s paying off, big!
March 17, 2015
As fashion brand digital directors scrutinize their social media impact for what seems to have been an endless global Fashion Week the past month, I challenged myself to come up with novel social media insights prisms using the enterprise social intelligence platform NetBase.
March 13, 2015
All around the world, people are preparing to don their greenest finery for St. Patrick’s Day (or is it St. Patty’s Day?) and the controversial debate of Ts vs Ds has the social world divided. The impending Irish holiday (celebrated with beer-fueled debauchery here in the States) is just one of the stories that trended on social this week.
March 11, 2015
Do you know if your brand is loved on social? True brand health is based on more than success in one social metric or sheer popularity—there is a big difference between Like and love. To find which brands seeing “love” on social, we went beyond fans and followers to focus on several different social metrics that showcase the reaction to brands across the social web.
March 06, 2015
Llamas on the loose, a now-famous dress that’s white and gold... or is it black and blue? The last week in social media has been, how shall I put this, quirky. That might be an understatement.
March 04, 2015
Using DataRank analytics, a billion-dollar brand analyzed conversation to find out what people were specifically calling out as safety issues. Instead they found that much of the negative sentiment was directed at other consumers, condemning their lack of safety precautions in using the product and wrongfully blaming the brand.
February 20, 2015
From fashion rule-breaking firsts, to burritos and frigid temperatures, we’re looking at this week’s news by the numbers. The social numbers that is. Let’s take a closer look at the data and some key insights around some of the most popular topics in our collective psyche.