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May 17, 2017
Social media monitoring is a key component in maximizing customer satisfaction in the modern, connected age.
5 Ways Effective Monitoring Can Improve Your Social Media Support Efforts | Social Media Today
April 12, 2013
It’s no secret that social media can break a brand’s reputation in a single Tweet or Facebook post. How can YOU make sure you either avoid this or take control of the situation straight away? You need to use a tool that allows you to monitor your business's mentions on Social Media.