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Giving Thanks for Not Getting on Airplanes

By Robin Fray Carey • Posted: Nov. 20, 2007

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Defining and Measuring Influence Webinar

By Kelsey Arnold • Posted: Jan. 19, 2012

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SAP Wins AMI Partners 2010 Award for Best-in-Class Social Media Marketing on MyVenturePad

By Mark Lazen • Posted: Nov. 15, 2010

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The Social Customer Experience & Bistro Ralph

By Peter Auditore • Posted: May 11, 2011

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We're Gifting You! The Year in Customer Care- A Crowd-Sourced e-Book

By Daniel Schiller • Posted: Dec. 23, 2010

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The Sound of Your Customers

By Peter Auditore • Posted: June 28, 2011

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Customer-Centricity and The Kings of Big Data -- What They Collect About You

By Peter Auditore • Posted: June 13, 2011

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Innovating the Customer & Citizen Experience

By Peter Auditore • Posted: July 14, 2011

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The B2B Social Media Olympics

By Peter Auditore • Posted: March 9, 2010

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Social Customer Intimacy CRM and Thought Leadership

By Peter Auditore • Posted: Nov. 18, 2009

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The Social Mind report gives insight into professional social media use

By Tia Fisher • Posted: Aug. 28, 2012

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The Social Media Data Tsunami

By Peter Auditore • Posted: April 27, 2011

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Innovating the Customer Experience

By Peter Auditore • Posted: May 19, 2011

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Where is the Social Customer? What is a Social Media Peer Group?

By Peter Auditore • Posted: Dec. 16, 2009

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The Year In Customer Care- eBook from The Social Customer

By Barry Dalton • Posted: Dec. 28, 2010

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I'd hire a social media expert, and maybe you should, too

By Shel Holtz • Posted: June 2, 2011

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Q&A with Catherine Blake, Founder/President of Sales Protocol International

By Lou Dubois • Posted: Oct. 25, 2010

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The Ecosystem of Influence

By Peter Auditore • Posted: Oct. 7, 2010

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The Odd Couple: Aligning Business and IT

By Peter Auditore • Posted: Aug. 12, 2010

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Managing Online Social Predators and Bullies

By Vanessa DiMauro • Posted: Nov. 13, 2011