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reputation management online

May 30, 2015
Unless you've been holed up somehwere without an internet connection, you probably heard of the FIFA corruption scandal this week, which has seen several of it's top-ranking officials in custody and/or facing extradition on charges of corruption, bribery and various other offences. But how has it affected associated brand sentiment online?
FIFA, NIKE, Adidas, Budweiser, VISA, Coca-Cola: Real-Time Global Crisis Comms in Action | Social Media Today
July 20, 2014
Many businesses worry about customers posting negative reviews online and the impact those negative reviews may have on their business. While this is a legitimate concern, a bad review is far more powerful when there are no good reviews online to out weigh the bad.Today, business owners who want to have a say in how their business is reported online MUST be proactive in managing what is being said about them online.
October 17, 2009
This piece in yesterday's Financial Times on how crisis management has changed thanks to the 'online onslaught' is worth a read. It goes over various factors, such as how having a few key journalist mates won't work anymore when things spread on Twitter and YouTube. The article makes the point that...
July 24, 2008
I'm working on a presentation about personal branding for delivery at My Creative Team University. As I was doing the research, it became clear that in today's working world you must take control of your own brand. If you don't position yourself, someone else will position you. That's not always a...