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Displaying results for "social customer engagement index"
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news
New Report Looks at Evolving Consumer Expectations of Social Media Marketing
By Andrew Hutchinson • Posted: Sept. 12, 2023 -
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Social Business Metrics: Measuring Engagement Not Mentions
By Jennifer Roberts • Posted: Dec. 13, 2011 -
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Social Business Metrics: Measuring Engagement Not Mentions
By Jennifer Roberts • Posted: Dec. 13, 2011 -
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VIDEO: The Social Customer Interview with Paul Greenberg
By Robin Fray Carey • Posted: Oct. 18, 2012 -
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SMT Webinar on The Social Customer Engagement Index 2012 - Oct 30
By Cliff Figallo • Posted: Oct. 18, 2012 -
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Spredfast Social Engagement Index Tracks Trends in Corporate Social Programs
By Jordan Slabaugh • Posted: Sept. 6, 2012 -
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New Report Looks at Evolving Consumer Expectations From Brands on Social Media [Infographic]
By Andrew Hutchinson • Posted: June 17, 2021 -
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Social Media: The 1-800-GET-HELP for the 21st Century Customer
By Hansen Lieu • Posted: Oct. 8, 2013 -
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The 2011 Social Customer Engagement Index - Results, Analysis and Perspectives
By Brent Leary • Posted: March 14, 2011 -
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The 2011 Social Customer Engagement Index - Results, Analysis and Perspectives
By Brent Leary • Posted: March 9, 2011 -
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Personal Scoring Index = The future of digital identity?
By Martin Meyer-Gossner • Posted: Dec. 23, 2010 -
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How Does Your Organization's Effort to Integrate Social into Service Stack Up?
By Brent Leary • Posted: May 8, 2014 -
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How Social Customer Service Can Prevent Another Comcast Call Heard Round the World
By Robin Fray Carey • Posted: July 20, 2014 -
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Businesses Not Making the Pivot from Lip Service to Social Customer Service [infographic]
By Brian Solis • Posted: Oct. 16, 2012 -
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7 in 8 Social Messages to Brands Go Unanswered [INFOGRAPHIC]
By A. A. Currey • Posted: Sept. 8, 2015