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social customer service

May 09, 2017
How can you utilize social media to improve your customer service and experience? Here are four ideas to get you started
Social Media Customer service
March 28, 2017
Customer experience was a key theme that permeated throughout Social Media Marketing World 2017.
8 Things I Learned About Marketing from Social Media Marketing World | Social Media Today
March 16, 2017
Here are some great examples of how big brands approach customer social care - and what you can learn from them.
social customer service
March 07, 2017
This infographic outlines some of the core points of delivering effective customer service via social channels.
Your Guide to Social Media Customer Care [Infographic] | Social Media Today
February 20, 2017
Social media is an excellent platform for customer support and service. Here are some key tips on how to do it.
7 Key Tips for Boosting Your Social Customer Support Efforts | Social Media Today
January 19, 2017
Customers take social support as a given now, so it's worth taking the time to refine and improve your process.
6 Ways to Build Customer Loyalty with Great Social Support
December 20, 2016
28 social media and customer service experts answer three questions about what happened in social care in 2016 and what might be coming in 2017. Question #2: What’s one thing you’ve learned in 2016 about social customer service that will help guide your strategy for next year?
December 19, 2016
28 social media and customer service experts answer three questions about what happened in social care in 2016 and what might be coming in 2017.
November 19, 2016
Sprout Social have released a new report which looks at consumer expectations on social over the holidays.
Consumers Expect Promotions, Responses and Holiday Cheer on Social over the Holidays [Report] | Social Media Today
November 15, 2016
Live-tweeting from the Customer Service Summit in New York last week, Dan Gingiss captured 5 key takeaways for social media professionals.

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