Recent Posts

The Social Media Crisis Check-Up: Risky Business

ChrisSyme
Are you playing Russian Roulette with your social media practices? Maybe it's time for a social media crisis check-up to see if you're engaging in any risky behavior. Here are five red flags to get you started.
The Social Media Crisis Check-Up: Risky Business

How to Avoid Spreading Your Social Media Crisis Messages Too Thin

ChrisSyme
In a crisis, dissemination of information is a high priority. While social media strategy is vital in business, it is more important in crisis. Here are some principles to follow that will help you figure out how to plan for crisis communications using social media.
How to Avoid Spreading Your Social Media Crisis Messages Too Thin

How to Avoid a Social Media Crisis? [INFOGRAPHIC]

OC_Bram
Large organisations' social media crises have become a daily part of the news. Whether it is an employee going rogue or a hacker taking over a corporate account, a lot of these social media crises can be avoided. Not by extensive (and expensive) security programs or banning the use of social media at work, but just by common sense. Here is a look at two specific social media crises which involved Burger King and HMV.
How to Avoid a Social Media Crisis? [INFOGRAPHIC]

Classy FB Response from Student Group Saves LSU from PR Mess

ChrisSyme
Normally, when an issue of religious censorship bubbles up online, all hell breaks loose. Here's how a student group at Louisiana State University responded to such an event with class and saved the university from a nasty PR mess.
Classy FB Response from Student Group Saves LSU from PR Mess

5 Must-Haves for Your Back-To-School Social Media Crisis Checklist

ChrisSyme
It's time for a back-to-school quiz. How prepared are you for a social media crisis at your school? Here are five must-have tactics for you to implement now to face any crisis.
5 Must-Haves for Your Back-To-School Social Media Crisis Checklist

How to Handle a Website Crisis

ChrisSyme
What would you do if your website had a catastrophic failure? Four crisis experts give their advice on what to do if your online presence goes down.
How to Handle a Website Crisis

How the Right Social Media Strategy Now Will Help You in a Crisis Later

ChrisSyme
Social media isn't an emergency envelope we tear open to use when crisis strikes. Learn how to develop loyalty and advocacy now that can come to your aid later in a crisis...and build your business at the same time.
How the Right Social Media Strategy Now Will Help You in a Crisis Later

O2 Tweets a Primer on Dealing with Rude Customers

Eptica Blog
The risk of damage to a brand's reputation among potential customers and the general public rises during a company crisis thanks to social media. Twitter is the main vehicle to express unhappiness.
O2 Tweets a Primer on Dealing with Rude Customers

The ‘Big Bang Theory’ Guide to Remarkable Online Community Management

Jill Tooley
The characters on CBS' "The Big Bang Theory" are as varied as an online community, and it takes a special kind of mediator to keep everyone happy and thriving. Follow in the footsteps of main character, Leonard Hofstadter, and you'll be one darn good community manager.
The ‘Big Bang Theory’ Guide to Remarkable Online Community Management

@natwest: What's in a (Twitter) name?

emoderation
The UK bank Natwest's recent technical problems left thousands of angry customers trying to get @natwest to answer them on Twitter. But @natwest belonged to a 22 year old teacher from Newcastle, Natalie Westerman. Not owning your name across social media channels can suddenly leave you very exposed ...
@natwest: What's in a (Twitter) name?