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'United Breaks Guitars' Made Dave Carroll a Customer Service Celebrity (video interview)
By Paul Simon • Posted: Feb. 6, 2012 -
news
'United Breaks Guitars' Made Dave Carroll a Customer Service Celebrity (video interview)
By Paul Simon • Posted: Feb. 6, 2012 -
news
'United Breaks Guitars' Launched Dave Carroll's Career in Social Media (video interview)
By Paul Simon • Posted: Feb. 8, 2012 -
news
'United Breaks Guitars' Launched Dave Carroll's Career in Social Media (video interview)
By Paul Simon • Posted: Feb. 8, 2012 -
news
'United Breaks Guitars' Launched Dave Carroll's Career in Social Media (video interview)
By Paul Simon • Posted: Feb. 8, 2012 -
news
Helping the Victims of Another Company's Social Media Crisis: Taylor Guitars
By Melissa Agnes • Posted: April 29, 2012 -
news
How to Be Quick in a Crisis: Lesson for Delta from Enterprise Rent-A-Car
By Chris Syme • Posted: Jan. 11, 2013 -
news
'United Breaks Guitars' Made Dave Carroll a Customer Service Celebrity (video interview)
By Paul Simon • Posted: Feb. 6, 2012 -
news
'United Breaks Guitars' Sparks New Customer Complaint Resolution Model (video interview)
By Paul Simon • Posted: Feb. 7, 2012 -
news
ViDEO: Dave Carroll ('United Breaks Guitars') Believes in Social Non-Confrontation
By Mike Wittenstein • Posted: July 23, 2012 -
news
'United Breaks Guitars' Sparks New Customer Complaint Resolution Model (video interview)
By Paul Simon • Posted: Feb. 7, 2012 -
news
'United Breaks Guitars' Sparks New Customer Complaint Model (video interview)
By Paul Simon • Posted: Feb. 7, 2012 -
news
United Breaks Another Guitar and the Social Media Hype Cycle Comes Full Circle
By Augie Ray • Posted: June 5, 2014 -
news
United Loses 10 Year Old Girl on Flight and Burns its Reputation (again)
By David Amerland • Posted: Aug. 27, 2012