Recent Posts

8 Important Reasons Why Your Mobile Customers Might Hate Your App at First Use

Sasha Zinevych
If you want your app to be client oriented and even ease the lives of your customers, you should put yourself in their shoes and concentrate on removing or minimizing the things that might be irritating or confusing. It has been shown that 80% of all apps never get opened twice, and most of these forgotten apps are deleted forever. How can you avoid this pitfall?
8 Important Reasons Why Your Mobile Customers Might Hate Your App at First Use

3 Key Steps for High Performing Websites

CommCreative
As businesses become more dependent on their websites to be the initial gateway for customers, SEO has taken on a growing importance. Search engines are now putting more emphasis on content relevancy, popularity, freshness and authority.
3 Key Steps for High Performing Websites

Why Organizations Need to Focus on the Digital Experience Throughout the Customer Journey

james.ainsworth@alterian.com
The customer experience is the overall experience a customer has with your organization. Obviously, the better an experience you can deliver, the better your engagement with the customer and the more you each get out of the relationship. And that means everyone across the company, in every department, has to contribute to that customer expectation.
Why Organizations Need to Focus on the Digital Experience Throughout the Customer Journey

The Interaction of Social Media with Movies, Menus and Media

ValeriaKholostenko
We are living in an age where brand--like it or not--can no longer control the message. Customers, the experiences they have, and how they choose to share them are now in control.
The Interaction of Social Media with Movies, Menus and Media

3 Keys to Creating a Superior User Experience

MinterDial
With the massive proliferation of sites and apps, most will suffer the ignominy of remaining incognito. For some, they may think of themselves as the world’s best kept secret. For others, I would argue, it is just as well! Why? Because so many continue to offer a very poor user experience.
3 Keys to Creating a Superior User Experience

Stop Talking About User Experience and Start Creating a Great One

ValeriaKholostenko
A hotel in Sydney has gone as far as create an ambience with special perks to accommodate snap-happy guests by giving away 1 free night to guests with more than 10,000 followers and a free night to the most creative photo post each month.
Stop Talking About User Experience and Start Creating a Great One

Leveraging the Internet of Everything to Create a Better Customer Experience

bvellmure
The original internet was a revolution in availability. Organizations discovered that having a website was a competitive advantage. For the first time, many companies now were at least partially available 24 hours a day, 7 days a week, 365 days a year. Increased capability wrapped up in mobile technologies has enabled more people to be more available from anywhere at any time. Advances in artificial intelligence and machine to machine communication extend the opportunities for capabilities (answers, information, products) to be available in more places.
Leveraging the Internet of Everything to Create a Better Customer Experience

4th Annual UX Awards are September 11-12 in San Francisco- get 15% off early bird tickets on us before July 31!

BeverlyMay
4th Annual UX Awards, the premier awards for exceptional digital experience, will be held in San Francisco on Sept. 11-12 2014!

What You Should Know About Customer, Digital, and Contextual Experience

patricksantry
Customer experience isn't about how fast your website responds, or if you have a recording, or person answering the phone, it's about how well you know them. It's about their relationship with your company. Do your digital efforts fall in line with each other, and if you interface with them face to face, does the experience all fall into line seamlessly?
What You Should Know About Customer, Digital, and Contextual Experience

Google Wants The Best User Experience for Mobile Users

andykinsey
Google recently made a move to improve the user experience of mobile search users. Its a move that we have expected from a Digital Marketing view point since last year – it's just that we simply didn’t know how the move would eventually be made.
Google Wants The Best User Experience for Mobile Users