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Displaying results for "voice customer voc"
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news
Is It time to Apply VOC to your Sales and Marketing Processes?
By Michael Webb • Posted: Oct. 24, 2007 -
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There's a Difference Between Listening to Customers & Giving Them a Voice
By Beth Harte • Posted: March 24, 2011 -
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A Little Help with Voice of the Customer Research, If You Please...
By esteban kolsky • Posted: May 23, 2011 -
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For Progressive, Social Media's Not Going With The Flo
By Candida McCollam • Posted: Aug. 22, 2012 -
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The Customer Experience Journey Continues ... Getting Started!
By Mike Merriman • Posted: Jan. 31, 2012 -
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What Is Lean Six Sigma, and Why Should Strategic Account Managers Care? Part II
By Michael Webb • Posted: May 29, 2008 -
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Why Customer Insight Matters To Every Customer Service Leader
By Martin Hill-Wilson • Posted: Aug. 29, 2012 -
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Verint Utilizes Voice and Feedback to Advance Employees and Customer Satisfaction
By Richard Snow • Posted: Oct. 3, 2013 -
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Is It Time to Flip Customer Service On Its Side? - Along with Marketing, Sales, Product, etc...
By Michael Pace • Posted: Feb. 15, 2012
