Social Listening: Harness Marketing Insights From Consumer Conversations: Click here to register for the free on webinar February 9th at 12pm ET/9am PT.


February 03, 2016
Th is week I moderated another Social Media Today webinar as part of their Best Thinker webinar series, this time on the topic of Omni-Channel Marketing: Creating the Right Mix for Your Brand .
November 15, 2015
Our #SMTLive webinar last week gathered power marketers to talk about the future and the present of Influencer Marketing. Baby, it’s come a long way since the early days of SMT – or even what we fondly referred to as “Mommy Blogging.”
Influencer Marketing
October 21, 2015
Some of our favorite Best Thinkers joined our SMTLive webinar to talk about how to increase buy in on social selling strategies. They discuss everything from what exactly social selling is to best practices in executing an organization-wide approach. Here is our recap.
SMTLive social selling webinar
October 12, 2015
Last week’s webinar, sponsored by Dynamic Signa l and starring Nolan Carleton from AT&T, Kevin Hunt from General Mills, and the always enjoyable and knowledgeable Denise Holt, looked at how two different large brands have been using Employee Advocacy to great effect.
September 01, 2015
The Q4 webinar calendar is up. Please join us on our award-winning webinar series. Among some of the topics discussed by our panel of experts are tips on creating a seamless digital marketing campaign, how brands are measuring employee advocacy effectiveness, and segmenting your data to drive a better customer experience.
SMTLive webinar schedule's picture

Making a Case for Customer Journey Maps and Service Experience Blueprints

An exclusive, live webinar on March 17th, 2016 at 12pm ET/9am PT

There’s no greater marketing tool an organization has at their disposal than a well-designed UX, but knowing how to develop and use customer journey maps and UX blueprints can be overwhelming. In this webinar, our panelists will provide overviews of both journey maps and service experience blueprints, explanations of their key elements, and examples of how they’re used. We’ll discuss case studies and real-life applications at human-centered and design-centered companies such as Allstate and Intuit.'s picture

Your Customer Experience Never Sleeps: Creating a 24/7 Partnership

December 13, 2014
Welcome to another Social Media Today webinar, part of the Best Thinker webinar series, this time on the topic of Real Talk about Real-Time Marketing.