Recent Posts

5 Ways to Optimize Your Customer Care Twitter Bio

Sofie De Beule
Beyond creating separate Twitter accounts to handle customer service on social media, what should your Twitter bio really look like? Are there any rules you should follow? How can you truly make your customer care Twitter bio stand out?
5 Ways to Optimize Your Customer Care Twitter Bio

Supreme Court to Make Ruling on Social Media Free Speech

ECole93
The US Supreme Court is about to make a decision regarding to what extent 'trolling' can be protected by free speech.
Supreme Court to Make Ruling on Social Media Free Speech

Social Advocacy and Politics: Read On, You Might Change Your Mind

DrDigipol
The New York Times recently reviewed a study by Yosh Halberstam and Brian Knight that finds social media users live in an echo chamber where they are more likely to hear people with whom they already agree. Interestingly, among the expert the Times interviewed for the article was an NYU doctoral student, Pablo Barbera, who has also researched this topic. But there is more to the story.
Social Advocacy and Politics: Read On, You Might Change Your Mind

Are Brands Wasting Money on Facebook and Twitter?

mattrhodes
Following announcements from Facebook that they are going to limit overly promotional posts on newsfeeds, a report from Forrester says that brands might be wasting their time and money on networks like Facebook and Twitter.
Are Brands Wasting Money on Facebook and Twitter?

Socially Stephanie: Looking Beyond Facebook & Twitter

StephanieFrasco
"Dear Socially Stephanie, I just read an article that says Facebook and Twitter are worthless. Is this true? And if so, where should I focus my energy?"
Socially Stephanie: Looking Beyond Facebook & Twitter

Social Advocacy and Politics: Twitter Failing at Policing Troll Traps

DrDigipol
A few years back some extreme conservatives calling themselves the Twitter Gulag Defense Network (#TGDN) developed a powerful strategy for disrupting progressive activists on Twitter, one that has since been copied by others. Twitter has been extremely ineffective at responding to this ploy, all too often punishing the victim instead of the perpetrator.
Social Advocacy and Politics: Twitter Failing at Policing Troll Traps

Is Twitter's Messaging Enough for Wall Street?

Soulati.com
Twitter, my former-fave social media app, is suffering from low mojo amongst Wall Street analysts. Since its IPO one year ago (November 2013), the honeymoon is over and tough questions are becoming the norm.
Is Twitter's Messaging Enough for Wall Street?

Social Advocacy and Politics: USA Today and Twitter Team Up for Another Cool Meter

DrDigipol
Back in 2012, the politics editorial team at USA Today teamed up with Twitter and Topsy to create the Twitter Election Meter to track real-time sentiment on Twitter for Obama and Romney. This year, USA Today’s Politics Editor Paul Singer and his teamed joined forces with Twitter again to launch the Twitter Political Issues Index (TPII).
Social Advocacy and Politics: USA Today and Twitter Team Up for Another Cool Meter

The Art of a Tweet, Part 2: Corporate Tweeting

DStrokovsky
The Art of a Tweet part two - strategy in relation to the corporate world. Best practices to ensure alignment within an organization.
The Art of a Tweet, Part 2: Corporate Tweeting

Everything Is Turning into Facebook

ECole93
Twitter and WhatsApp revealed some new features that suspiciously resemble those already found on Facebook.
Everything Is Turning into Facebook