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Alan Berkson is Director of Community Outreach for SaaS customer support company Freshdesk. He likes to write about customer service, customer experience, and trends he sees in technology, marketing and social media.
He took a path into technology over journalism early in his career. Now he's trying to make up for lost time. You can follow him on Twitter: @berkson0
Union Square #summer #latergram http://t.co/RZLTBgbC0c
@BrianMakas Were you at CRM Evolution???!?
@ZacharyJeans Great to meet you in person and thanks for the RTs!
@dariasteigman the minor league system is looking good. Getting better at developing players