aberkson

Alan Berkson

Director of Community Outreach, Freshdesk Inc.

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About Alan

Alan Berkson is Director of Community Outreach for SaaS customer support company Freshdesk. He likes to write about customer service, customer experience, and trends he sees in technology, marketing and social media.

He took a path into technology over journalism early in his career. Now he's trying to make up for lost time. You can follow him on Twitter: @berkson0

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