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Allister Frost is the founder of Wild Orange Media. an agency specialising in helping companies evolve their marketing for our fast-changing digital world. He is an award-winning public speaker, trainer and consultant with over twenty years experience as a marketing professional. Voted UK Digital Marketing Personality of the Year in 2013, Allister was previously Microsoft's Head of Digital Marketing Strategy and now provides specialist guidance and support to companies on Planet Earth and in Cyberspace.
Good advice Mark. Moving beyond the 'lots of screens' obsession and really concentrating on the utility of the data presented seems so obvious it's surprising it could ever be overlooked by any switched on organisation. In my experience, social media montoring is both art and science; you need the right data mining and visualisation setup plus brilliant analysts who know how to repeatedly spot the gold nuggets buried in the mud.