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Courtney has over six years of experience creating digital strategies for brands, building online communities and pulling actionable insights from social and web data. Her work includes agency and client-side roles in B2B and B2C markets spanning industries ranging from franchised IT services to international fast fashion retail. Follow her digital marketing blog and tweets @celivingston
Thanks, Kent! Glad you enjoyed it :)
Great article, but I think some of the interpretations of the charts are a bit off. There are actually pretty decent correlations between most of the customer answers and marketer answers. If you look at the relationships between the data, they don't paint nearly as bad of a picture. I think the post has some valid points, but a few are a little overblown.