20 articles by Lou Dubois

• A Decade of Facebook: 10 Things the Social Network Changed Forever

  Feb. 6, 2014

• Who's Talking About Syria on Facebook? An NBC News Data Analysis

  Sept. 9, 2013

• PSEG Case Study: A Utility Changing Customer Experience Standards

  May 18, 2011

• Microsoft's ERP Headed to the Cloud - Small Business Game-Changer?

  April 11, 2011

• Microsoft's ERP Headed to the Cloud - Small Business Game-Changer?

  April 11, 2011

• Harnessing the Power of Twitter-Twestival 2011

  March 23, 2011

• Qriously: Real-Time Sentiment Analysis & Social Tracking

  March 4, 2011

• Qriously: Real-Time Sentiment Analysis & Social Tracking

  March 4, 2011

• Vistaprint CEO Robert Keane on Small Business Success, Globalization, New Age Digital Marketing and the Future of the Business Card

  Feb. 22, 2011

• Formalizing Social Customer Service: a chat with Cisco's John Hernandez

  Feb. 9, 2011

• Bridging the Marketing/Customer Care Divide - Thoughts from #C32011

  Feb. 7, 2011

• MomentFeed: Making Sense of LBS for Business

  Jan. 20, 2011

• Q&A with Catherine Blake, Founder/President of Sales Protocol International

  Oct. 25, 2010

• Q&A with Aaron Smolick, Senior Director of Marketing, Compete.com

  Oct. 8, 2010

• Stories of Customer Service Failure - Boltbus

  Aug. 23, 2010

• Everything Starts With the Social Customer Insights

  Aug. 2, 2010

• Improving Customer and Fan Experience at Ballparks

  July 22, 2010

• Free CRM for the Papa

  April 27, 2010

• Partnership Marketing Promotions via Email

  April 14, 2010

• Amtrak Plays its Cards Well

  April 9, 2010