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Woohoo! Thank you :)
Agreed, great to back those claims with data too!
You're welcome, Denise. Which one did you find most helpful?
Glad you like it Eric and feel free to share with other community managers whom you think would find the article helpful! :)
Glad you found it helpful, thanks for reading Denise :)
Thank you and it's my pleasure to add HootSuite to the list, you guys are doing a fantastic job in providing resources and community for social media and community managers!