Join us September 15th in Atlanta for The Employee Advocacy Summit and learn how to unleash the power of your employees.
Post your event here and we'll share it with our community. If one of our members is featured, we'll promote as well on their profile.
Your resource for exclusive content and insights from Social Media Today, and opportunities to reach our community of professionals.
The Social Business Book Club brings you books, discussions, and insights from today's to business thought leaders.
Join interactive talks and and panel discussions with leading thinkers and practitioners on social media and networked business, or browse the catalogue of recorded sessions - all completely free.
Reach Social Media Today's community of marketing and communications professionals in an editor-approved context with a native advertising package.
That's true - but it's not best practice. It's actually a very poor customer experience; and is usually a reflection that the company hasn't yet fully integrated real customer service agents into their social channels (otherwise, they could respond directly).
In the end, companies that do solve problems directly over social will be delivering a much better customer experience - publicly, and to their most vocal customers. This will deliver significant brand returns over time.